Customer service is a part of everyday life. We come into contact with different kinds of customers every day-teachers, co-workers, roommates, family, fellow club members, teammates, managers and even random people you see in the grocery store or pass in the hallways. Every single person that you interact with during the day is essentially a customer. And you have the chance to either make a connection or disregard an opportunity every time you meet.Making a connection can mean understanding each other's goals, sympathizing and empathizing with a friend's feelings or even just sharing a smile or opening the door for someone.
Disregarding an opportunity can mean ignoring a phone call, forgetting about a friend's birthday or passing by someone who has just dropped their books.
Who is your customer? Who did you make a connection with today? Who did you forget?
Asking yourself these 3 questions can really bring to life the opportunities you have to connect with your customers....whoever they may be!
Picture from: http://www.oph.yr-community.com.au/members/Craig-M/files/cardboard-cut-outs-holding-hands.jpg.aspx
1 comments:
I definitely agree with you there, "Customer service is a part of everyday life." Customers do not expect perfection, however, they do require a sincere and consistent effort on their behalf and I can say that The key to delivering great customer service is by 'surprising and delighting'.
-fern-
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